YES Bank Personal Loan Customer Care Number

Along with providing personal loan services, YES Bank has dedicated helplines for comprehensive customer care services under 24*7 assistance in your preferred language. The bank's customers can contact the department for help with enquiries and complaints related to any of the YES bank’s banking services.

The table provides the YES Bank personal loan customer care number, and email address along with other critical details necessary for resolving personal loan queries. Read further to know more about the information related to YES Bank's personal loan customer care services.

YES Bank Personal Loan Customer Care Details

YES Bank Personal Loan Customer Care Overview

YES Bank, prioritizes your banking experience. The bank offers a state-of-the-art contact center available 24/7 to assist with your needs. Additionally, you can conveniently manage your account anytime, anywhere with our easy-to-use online platform. And here are a few features of YES Bank Personal Loan Customer care:

• Call Routing with Caller Line Identification: When you call from your registered mobile number, our system can automatically identify you and potentially connect you to the right specialist quicker. No more explaining your product or service needs at the beginning of each call.
• Pan India Single Toll-Free Number: Reach us anytime with our dedicated Pan-India toll-free number (1800 1200). Forget about regional dialing codes – one number connects you to the assistance you need.
• One-Stop Shop for All Your YES Bank Inquiries: Now, no need to navigate different departments! Our customer care representatives are equipped to handle inquiries related to a wide range of YES Bank products and services, including:

YES Bank Overseas / NRI Personal Loan Customer Care Number

YES Bank provides its services to NRI customers. Hence, the bank’s helpline numbers are also allocated based on the country and query. The table below provides the breakdown of the customer care contact based on the country.

For immediate contact information, you may dial or email for immediate assistance/ manual intervention over net banking services.

YES Bank Personal Loan Customer Care Email

Customers can contact YES Bank's personal loan customer care department via their provided email address to register their queries and concerns:

Contact YES Bank with Internet Banking / Net Banking

YES ROBOT is your 24/7 personal banking assistant. Here are the internet banking/Net banking services provided by YES Bank.

• YES PAY: YES BANK's digital wallet offers a host of digital banking services, such as mobile wallets, BHIM UPI, credit cards, and virtual cards, and facilitates seamless digital payments.
• YES Mobile: YES BANK's mobile banking application provides features that enable you to truly bank on the go. You can log in through your fingerprint or face-id, transfer funds, pay bills, or invest in mutual funds . You can also download the YES Mobile app.!
• YES ROBOT: YES ROBOT facility searching for it on Facebook Messenger or by clicking on the icon on the website. This facility helps you skip downloading another app or create a new login.

Common Issues Handled by YES Bank Personal Loan Customer Care

YES Bank Personal Loan Customer Care is available to assist you with a variety of issues related to your loan. Here's a breakdown of some key areas where they can provide support:

1. Loan Application: Tracking your Application Status with help you get updates on the progress of your application. The Customer care representatives can provide an estimated timeframe for receiving a decision on your loan application.

2. EMI Payments: Making EMI Payments making your monthly EMI payments, such as setting up automatic debits, online payments, or branch deposits.If you encounter issues with a failed EMI payment, customer care can help troubleshoot the problem and ensure your payment is processed successfully.

3. Loan Details: Current Interest Rates apply for Yes Bank personal loan, which may vary depending on factors like your loan amount, creditworthiness, and chosen loan term. Customer care can explain any additional fees or charges associated with your loan, such as processing fees or prepayment penalties (if applicable).

4. Document Submission: Get a clear understanding of all the documents needed to complete your loan application, such as proof of income, identity verification documents, and bank statements. Customer care can guide you on how to submit the required documents correctly to avoid delays in processing your application.

5. Account Management: You can request a detailed record of your loan transactions, including EMI payments made, interest accrued, and outstanding balance. This can help you track your loan progress and ensure accurate record-keeping.

6. Prepayment and Foreclosure: Explore the possibility of prepaying your loan partially or entirely before the end of the term. Customer care can explain any prepayment charges that might apply. If you need to close your loan account early (foreclosure), customer care can explain the steps involved and any associated fees.

Want to know more? You can check more on different loan types available by various lenders from the table below:

YES Bank Personal Loan Grievance Redressal

YES Bank prioritizes resolving customer concerns in the case of dissatisfaction with a product, service, or experience you can file a formal grievance.

Here's how to submit your grievance:

• Online procedure: You can visit the YES Bank website to access their online grievance redressal portal.
• Email procedure: You can draft an email addressing your concern to include all relevant details about your loan and the nature of your grievance.

Escalation Process:

YES bank grievance department provides you the option to escalate your queries further by contacting the grievance redressal officer and the principal nodal officer:

• Grievance Redressal Officer: For further assistance, email head.grievanceredressal@YESbank.in directly.
• Principal Nodal Officer: If the matter remains unresolved by the Grievance Redressal Officer, you can escalate to the Principal Nodal Officer by emailing principal.nodalofficer@YESbank.in.

YES Bank Banking Ombudsman

The Banking Ombudsman is an independent authority that can help resolve disputes between banks and their customers. If the problem is not resolved in level 2, the customer can reach out to the Principal Nodal Officer.

Furthermore, if customer care does not get a satisfactory resolution or the complaint is not addressed within 30 working days, one can escalate the issue to the Banking Ombudsman.