Kotak Mahindra Bank Personal Loan Customer Care Number

If you are considering applying for a Kotak Mahindra Bank Personal Loan, you might have several questions regarding the application process, disbursal time, loan amount, interest rate, or issues related to loan repayment. Whether you are already a Kotak loan customer or a potential loan applicant, you can dial the customer service number and get all your loan-related doubts cleared.

That is where the Kotak Mahindra Bank Personal Loan customer care number can assist come to the rescue. Kotak customer care numbers provide an easy way to solve your queries directly from the experts from Kotak Mahindra Bank.

Kotak Mahindra Personal Loan Customer Care Number

Check out the table below for Kotak Mahindra Personal Loan Customer Care number and Kotak 811 customer care number along with their timing details.

Kotak Mahindra Bank Global Customer Care Numbers

Kotak Mahindra has designated exclusive toll-free customer service numbers for NRIs residing in various locations worldwide. Refer to the table below for Kotak Mahindra Bank of Baroda customer care numbers based on location.

Kotak Mahindra WhatsApp Banking Services

Kotak Mahindra Bank also provides banking services via WhatsApp. It is a fast and convenient way to access Kotak’s banking services at the tip of your fingers.

To start Kotak WhatsApp banking services, give a missed call on 9718566655 from your registered mobile number. After that, you will receive a WhatsApp text with all the details from Kotak’s WhatsApp number - 022 66006022.

Kotak Customer Care Number of Other Services

Kotak Mahindra Bank is determined to solve all your queries as easily as possible. That is why, they have provided a specific Kotak customer care number addressing different kinds of issues.

Want to know more? You can check more on different loan types available by various lenders from the table below:

Common Issues Handled by Kotak Bank Customer Care

The Kotak Mahindra Bank Personal Loan Customer Care team is available to address these and other loan-related concerns to ensure a smooth and satisfactory customer experience. Here are some of the common issues that can be handled by the Kotak Mahindra Bank Personal Loan Customer Care:

1. Loan Application and Approval:

• Inquiries about the personal loan application process
• Checking the status of a pending loan application
• Addressing issues related to loan application rejection or approval

2. Loan Disbursement:

• Inquiries about the loan disbursement timeline
• Verifying the successful disbursal of the approved loan amount
• Resolving any delays or problems with the loan disbursement

3. Loan Repayment:

• Inquiries about the loan repayment schedule and due dates
• Reporting issues with automatic debit or standing instructions for loan payments
• Requesting loan repayment related documentation, such as payment receipts or account statements

4. Loan Modification:

• Requests for loan tenure extension or reduction
• Inquiries about loan restructuring or refinancing options
• Addressing concerns related to changes in loan terms and conditions

5. Customer Support:

• Resolving queries related to personal loan account management
• Updating personal or contact information in the loan records
• Providing clarification on loan-related fees, charges, and interest rates

6. Grievance Redressal:

• Registering and tracking complaints or feedback regarding the personal loan service
• Escalating unresolved issues to the appropriate authorities within the bank
• Seeking assistance with dispute resolution or problem-solving

Kotak Mahindra Bank Grievance Redressal

Kotak Mahindra Bank takes pride in providing outstanding customer service. The bank’s commitment to excellent service is upheld by its robust grievance redressal mechanism that is implemented across four levels. Customers may use the Customer Service Point at any point in their grievance redressal process. It includes:

Level 1: Initial Contact

If you have any complaints, you can send an e-mail to the branch of the concerned department through their website. Go to the INBOX section of your Net Banking account. You can also 24-hour Kotak Mahindra Bank Customer Contact Centre (1860 266 2666) or contact the nearest branch. Writing to Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai-400013

Level 2: Service Assurance Center

The 2nd Level is generally resolved by the Service Assurance Centre in five working days unless you require time to get back. If you do not receive a response within the stipulated period you can escalate your complaint.

Level 3: Nodal Officer

After five working days, if you do not receive a response from the Service Assurance Cell, you can escalate your complaint to the Nodal Officer. You can reach the officer on the following address as well by phone.

Level 4: Principal Nodal Officer

If you do not receive any response within five working days from the Nodal Officer. You can escalate your complaint to the Principal Nodal Officer at the following address.

Principal Nodal Officer: Mr.George Davies Nissim
Office–Kotak Infinity, 6th floor, Zone-II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad(E), Mumbai – 400097 Contact No–91-22-66056852 Email Address: principal.nodalofficer@kotak.com

Integrated Banking Ombudsman

Contact details of the Central BO Office
Portal: Complaint lodging portal of the Ombudsman https://cms.rbi.org.in/cms/indexpage.html#eng
Address: Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
Toll-free number: 14448