Kotak Mahindra offers a variety of credit cards, which is one of its most important products. These include the Royale Signature Card, Privy League Signature Card, NRI Royale Card, Delight Platinum Card, League Platinum Card, and others. The bank is equipped with a dedicated customer care department, which is committed to addressing the issues faced by all customers.
Below are the numbers to reach the customer care executives for any credit card-related grievances.
| Kotak Mahindra Credit Card Toll-Free Number | 1860 266 2666 |
|---|
*This number is available 24*7 for customers residing in India. It cannot be connected from abroad.
Get all-time support from Kotak Bank through toll-free numbers that help you experience seamless credit card use.
Kotak Bank 24*7 Credit Card Toll-Free Numbers
The city-specific toll-free customer care numbers for Kotak Mahindra Bank which are operational 24x7 are as follows to solve the issues of the customers regarding Kotak Mahindra Bank Credit Card:
| Kotak Number | Team | Working window |
|---|---|---|
| 1860 266 0811 | 811 | 9:30 a.m. to 6:30 p.m. (Monday to Saturday excluding Bank holidays and 2nd & 4th Saturdays ) |
| 1860 266 2666 | Bank and Credit card | 24*7 |
| 1860 266 2666 | Personal, Payday, and Home Loan | 9:00 AM . to 7:00 PM (Monday to Saturday excluding holidays) |
| 1800 209 0000 | Fraud or any unauthorised transaction in your Account / Credit Card | 24*7 |
| 1860 266 7777 | Consumer Durable Loan, Smart EMI Card, Debit Card EMI | 10:00 a.m. to 7:00 p.m. (Monday to Saturday excluding holidays) |
| 1860 2666 888 (Local call charges applied) | NETC Fastag | 9:00 a.m. to 6:30 p.m. (7 days) |
| 1800 3006 9090 (Toll free) | NETC Fastag | 9:00 a.m. to 6:30 p.m. (7 days) |
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Kotak Mahindra Bank Credit Card Enquiries
Existing customers of Kotak Mahindra Bank can enquire about various credit card-related issues on the helpline number (1860-266-2666). You can call this number to make changes in your contact details like email ID and mobile number. Make sure to mention the type of query when you call.
Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.
- In Case of Card Theft or Card Loss: Call 1800 209 0000 or 1860-266-2666 and report the theft or loss of your Kotak Credit Card immediately. Your card will be blocked, and you will be provided with a replacement. You can also report the incident online through this link:
https://www.kotak.com/en/transaction-services/report-lost-card.html - In Case of Card Blocking/Hotlisting: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you block the card as lost, it will be auto-replaced against a replacement fee of Rs.100 along with the applicable GST. You can also SMS 'KCCLOST(space)(Last four digits of Credit Card number) to 5676788 to permanently block your lost/stolen card.
Note: To report fraudulent activity or an unauthorised transaction on your Kotak credit card, you can call 1800 209 0000 which is operational 24x7. This number can also be used in case of any emergencies like card hotlisting or blocking. If you are not able to connect to the customer care executives via phone during such security-related issues, you can send an email to itsecurity.bank@kotak.com.
How to Block Kotak Credit Card
You can block the Kotak credit card online through Kotak Mahindra Bank's official website. Follow any of these steps to block your lost/stolen credit card permanently:
Through Mobile Banking:
- Log in to Mobile Banking
- Go to 'Service Request' and select 'Credit Card Requests'
- Choose 'Report Lost/Damaged Card'
Through Net Banking:
- Login to Net Banking
- Go to 'Service Requests'
- Choose 'Report Lost Card'
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Kotak Mahindra Bank Credit Card International Helpline Number
NRI customers can call the international helpline number +91 22 6204 2001 for any credit card-related queries. It can be accessed 24x7 by customers residing in any country outside India. The number is chargeable and local rates will apply.
The bank also has separate country-specific toll-free customer care numbers dedicated to the NRIs of the respective countries. These are as follows:
| Country | Numbers |
|---|---|
| USA | 1855 365 6767 |
| SINGAPORE | 8001013054 |
| HONG KONG | 00180044990000 |
| U. K. | 0080044990000 |
| CANADA | 18557684020 |
| AUSTRALIA | 001180044990000 |
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*NOTE: These hotline numbers are current updates and are subject to change.Kotak Mahindra Bank Email Address Details
Kotak Mahindra Bank doesn't have an official customer support email address. You can use the following online email forms to write to the customer support team:
- To write about general credit card-related queries:
https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-mahindra-bank/other.html - To write about unresolved queries:
https://www.kotak.com/en/forms/unresolved-queries.html
All your credit card security and fraud-related queries can be addressed to itsecurity.bank@kotak.com.
You can also write to the Senior Management of Kotak Bank regarding your queries and complaints. Here are the email IDs of the senior officials of the bank:
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Kotak Mahindra Bank SMS Banking
- SMS requests are to be sent from your registered mobile number to 9971056767 or 5676788.
- Standard SMS charges apply
| Transaction | Keyword |
|---|---|
| Know your Credit Card Reward Points | CCREWSPACE(space)Last four digits of Credit Card number |
| The credit Card's current amount is due | CCBAL(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card amount due as per last statement | CCDUE(space) Last 4 digits of your Kotak Credit Card Number |
| The credit card's last three transactions | CCTXN(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last payment received | CCPYMT(space) Last 4 digits of your Kotak Credit Card Number |
| Total spending this month on Credit card | CCSPND(space) Last 4 digits of your Kotak Credit Card Number |
| Available credit balance | CCAVBL(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card application status | CCAPP(space) your 13-digit Application Number |
| Generate OTP for IVR payments | KOTP Last 4 digits of credit card number to 9212738927 |
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Kotak Mahindra Bank Credit Card Grievance Redressal
If the customer care executives fail to resolve your issue or you are dissatisfied with the response, you can escalate the matter to the grievance redressal team. There are 4 levels of grievance redressal at Kotak Mahindra Bank. These are as follows:
Level 1: - You will get a response at this level within 7 working days.
- Register your complaint online using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking.html
- Email your grievance through the Net Banking mailbox section. Click here to log in: https://www.kotak.com/j1001mp/netapp/MainPage.jsp MAIL=TRUE
- Dial the helpline number 1860 266 2666 to speak to a customer care executive.
- Visit your nearest Kotak Mahindra Bank branch. Check here to locate a branch near you: https://www.kotak.com/en/reach-us.html
- Send a post to the following address: Kotak Mahindra Bank Ltd. P.O. Box: 16344, Mumbai - 400013, Maharashtra, India
Level 2: - You will get a response at this level within 5 working days.
- Email your complaint to the Service Assurance Centre using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html.
- Alternatively, fill up the Grievance Redressal Form by downloading it from Kotak Mahindra's website and sending it to the address specified on it.
Level 3: - You will get a response at this level within 5 working days.
- Email your complaint to the Nodal Officer of the Bank through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html
- Write your grievance in detail and send it to the postal address.
Level 4: - You will get a response at this level ideally within 5 working days.
- Email your grievance to the Principal Nodal Officer through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-4.html
- Send a letter to her regarding your complaint at the postal address.
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Frequently Asked Questions
To place a replacement request for your credit card with the bank SMS 'Replace' to 5676788. Ideally, your card will be replaced within 5 working days.
You can submit such queries to the bank through the mailbox available in Net Banking. Make sure to select the 'Take me Directly to' - Mail option while logging into your Net Banking account.
To get SMS alerts for your credit card, SMS 'the short code assigned to the query' to 5676788 or 9971056767 from your registered mobile number. You will receive an immediate text update. To know the code assigned to your query click here: here: https://www.kotak.com/en/personal-banking/cards/credit-cards/credit-card-services/sms-alerts.html
Yes, Keya Chatbot can help you with your queries regarding credit cards. To get started either select a query from the available options or type your query to get started.
The international helpline number for Kotak Mahindra Bank credit cards is +91 22 6204 2001.
In case of any unauthorised transactions, you can contact Kotak Mahindra Bank at 1800 209 0000.
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