Jio is a leading telecommunication service provider in India. Jio, originally registered as Reliance Jio Infocomm Limited (RJIL), was established on February 15, 2007. They are dedicated to delivering mobile services that can help you stay connected and informed.
Jio’s customer care team is committed to providing you with a smooth and enjoyable mobile service experience. We understand that you may encounter questions or require assistance from time to time. To ensure you receive the prompt and effective support you deserve, Jio offers a dedicated Customer Care team readily available to address your inquiries.
If you want to inquire about your Jio plans and offers, you can contact Jio customer care through Toll-Free Numbers.
Dial 199 from your Jio SIM card or 1800-889-9999 from any phone to connect with a Jio care representative. Or use the live chat function on the Jio website for assistance from a customer care representative.
If you are a Jio customer looking for assistance or information, there are several ways to connect with Jio's customer care team. Jio customer care contact options include the MyJio app, the official website, and direct phone calls. These different options provide the services and support that you might need.
Here's a complete breakdown of the different ways you can reach Jio customer care.
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Jio customer care number lets you inquire about various aspects of your Jio connection, including plan and usage information, billing and payment history, troubleshooting, and more. Additionally, Jio offers support for managing connections, tracking orders, and addressing complaints.
You can reach Jio customer care via these customer care numbers.
Jio Customer Care Number | |
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Service | Contact Number |
Jio Mobile Customer Care (From Jio Number) | 199 |
Jio Customer Care Helpline (From any number) | 1800-889-9999 |
JioFiber Broadband Customer Care | 1800-896-9999 |
International Roaming Helpline | 7018899999 |
Whatsapp Support | 70005 70005 |
There are no separate phone numbers specifically for Jio prepaid or Jio postpaid customer care, you can use the general Jio customer care contact options mentioned above for any enquiries or assistance you need with your Jio connection.
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Through the MyJio app, customers can engage in live chat with customer support representatives, access frequently asked questions (FAQs), track the status of their complaints, and receive timely resolutions to their service-related issues.
You can access Jio customer care through the MyJio app in a couple of ways.
JioCare Section
This section provides various options for getting help.
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Live Chat
You can access the live chat option directly on the Jio website. There isn't a dedicated button on the homepage, you can find it through these methods:
JioCare Section
The MyJio app offers a JioCare section for account management and support. Although it's not directly accessible through the website, it's a good alternative for Jio customers.
Jio offers different support options through its website, facilitating customers to access assistance for their various products and services. Let's take a look at a few of their services and the type of assistance you might get from Jio.
To contact Jio customer care for recharge and bill payment-related queries, you can utilize the various service-related features available on the MyJio app. Here's the type of assistance that you might get.
Jio Recharge & Bill Payment | |
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Type of Assistance | Description |
Choosing a recharge plan | Help selecting the best plan based on your data & calling needs. |
Online recharge | Assistance with recharging through MyJio app, website, UPI, etc. |
Bill payment & clarification | Guidance on bill payments, clearing dues, and explaining bill details. |
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Customers can conveniently check their high-speed data balance using the MyJio app after logging in with OTP. The app displays the data balance and validity on the homepage, making it easy for users to monitor their usage.
Presented in the table are the various types of support that could be made available to you.
Jio Data Balance & Validity | |
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Type of Assistance | Description |
Data balance & validity check | Helping you check your current data usage and validity period. |
Troubleshooting data depletion | Assisting with issues like high data usage or data not working. |
Data rollover & add-on packs | Information on data rollover options and activating data add-on packs. |
Customers can dail the JIO Balance Check Number, to check their main balance, data balance & more.
Jio offers robust customer care support for Jio plans and offers, ensuring that customers can easily access information and assistance regarding their plans and available offers.
Here's a concise overview of the type of assistance and customer care options available.
Jio Plans & Offers | |
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Type of Assistance | Description |
Plan details & benefits | Providing details on Jio prepaid & postpaid plans, including data, voice, SMS, and bundled subscriptions. |
Offer explanation & activation | Explaining Jio offers and promotional packages, helping with activation/deactivation of services. |
Jio's customer care services extend to assisting customers with the activation and deactivation of services. Here's a brief introduction to the support available for these processes.
Jio Service Activation & Deactivation | |
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Type of Assistance | Description |
Activating new Jio services | Helping you activate services like caller ID, value-added services (VAS), or DND. |
Deactivate unwanted services | Guiding you on deactivating unwanted services to avoid unnecessary charges. |
Plan migration (if available) | Assisting with migration from prepaid to postpaid plans or vice versa. |
Jio provides extensive customer care support for various services, including mobile, JioFiber, and JioAirFiber. Customers can connect with Jio's customer care through multiple channels such as chat, email, and call, ensuring convenient and accessible assistance. Additionally, Jio offers dedicated helpline numbers for different services, enabling customers to seek help, make inquiries, or register complaints 24/7.
Jio ensures that its users can easily access the assistance they need for their queries and concerns.
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You can contact Jio customer care through several methods: calling 199 from your Jio number, 1800-889-9999 from any number, or chatting with them on the MyJio app or Jio website.
Jio has two verified WhatsApp business accounts for customer service: JioCare (+91 70007 70007) and JioOffers (+91 79774 79774). You can initiate a chat by saving these numbers and starting a WhatsApp conversation.
You can connect with Jio customer care on WhatsApp by initiating a chat with the number +917018899999. However, be aware that standard data charges apply for using this service.
The Jio SIM card itself is free, including home delivery. However, you will need to activate a mobile plan (which has a cost) to use the Jio number for calls, data, and SMS.
WhatsApp doesn't offer direct phone support for customer care. However, you can contact them through the in-app option: Settings > Help > Contact Us.
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