IndusInd Bank Personal Loan Customer Care Number

IndusInd Bank offers personal loans with a customer care helpline to address your questions. You can call the toll-free number to get detailed information from experienced professionals on the application process, loan amount, interest rates, and repayment terms. The customer support team is equipped to provide comprehensive responses to help you understand personal loan products and make an informed decision.

IndusInd Bank Personal Loan Customer Care Number

IndusInd Bank is committed to resolving all your inquiries related to IndusInd Personal Loans with utmost ease. They have provided different IndusInd customer care to serve the customers.

IndusInd Bank Global Customer Care Numbers

IndusInd Bank has dedicated toll-free customer service numbers for Non-Resident Indians (NRIs) living in various countries across the globe. To ensure convenient access to assistance, kindly refer to the table provided, which outlines the corresponding customer care numbers based on your geographic location.

IndusInd Bank WhatsApp Service

You can avail IndusInd banking services via WhatsApp with just a few clicks.
To start WhatsApp banking, you need to send “Hi” at +91 22 4406 6666 from your registered mobile number.

To start Kotak WhatsApp banking services, give a missed call on 9718566655 from your registered mobile number. After that, you will receive a WhatsApp text with all the details from Kotak’s WhatsApp number - 022 66006022.

IndusInd Customer Care Number of Other Services

For the customer’s convenience, IndusInd Bank provides a customer care number to address various services like banking, credit cards, vehicle loans, etc. Find the helpline numbers in the table below:

Want to know more? You can check more on different loan types available by various lenders from the table below:

Significance of IndusInd Customer Care

Efficient customer support is very important to ensure the smooth resolution of customer queries. IndusInd personal loan customer care is here to help address common customer pain points like:

• Loan Application Process: Guiding customers through the application requirements and process.
• Loan Approval Status: Providing real-time updates on application status.
• Interest Rates and Fees: Explaining applicable rates and charges transparently.
• EMI Payment Queries: Clarifying EMI amounts, due dates, and payment methods.
• Loan Foreclosure and Prepayment: Assisting with loan closure and prepayment processes.
• Loan Top-up: Informing about eligibility and the application process for top-up loans.
• Documentation and Statements: Guiding customers in obtaining loan statements and other documents.
• Complaint Resolution: Providing a direct line for lodging and resolving complaints promptly.
• Financial Hardship Assistance: Offering information on loan restructuring or hardship programs.

IndusInd Bank Grievance Redressal

IndusInd Bank has offered its customers many ways to raise their queries and offer complaints or appreciation. All the levels of grievance redressal are explained below:

Level 1: Branch Manager / Contact Center
If a Complaint is addressed at the Branch or Contact Center, the Customer may escalate the same to the Branch Manager by writing directly to the Branch address or using the contact details as available on the Bank’s website or the respective Branch.

Complaints Register / Customer Care Numbers Email: The Customer may enter the complaint in the Complaints Register or contact our Customer Care Service.

• reachus@indusind.com (for contact center)
• nri@indusind.com (for NRI Customers)
• exclusive@indusind.com (for Exclusive Customers)

Level 2 – Escalation to Head (Customer Care)If the Branch or Contact Center does not provide a Resolution within 7 days, the Customer’s Complaint may be escalated to the Bank’s Regional Officer or to the Head of customer Care at the address/email/telephone number mentioned below:
Mr. Dickson Baptista, Head – Customer Care Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri East Mumbai – 400 093
Customer Care Number: 1860 267 7777

The 2nd Level is generally resolved by the Service Assurance Centre in five working days unless you require time to get back. If you do not receive a response within the stipulated period you can escalate your complaint.

Email: customercare@indusind.com
Customers have also been given the facility of accessing the grievances portal for them to learn more about how they can be offered further support.

Level 3 – Principal Nodal Officer
If the response from the Escalation Head – Customer Care does not match your expectations or if there is no response within 7 days, the personal loan customer can escalate the complaint to the Principal Nodal Officer. When filing a complaint, the complainants must quote the interaction reference number and the initial point of contact with the bank.

Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
PNA House, 2 nd Floor, Plot No 57
Near Datamatics, 701, Street No 17
Midc, Andheri East, Mumbai – 400093
Email ID: nodal.officer@indusind.com
Tel. No.: (022) 6877 9659

Level 4 – Banking Ombudsman

If personal load customers do not get any reply 1 month from the complaint date or if they are not satisfied with the response provided by the Principal Nodal Officer, they can address to the Banking Ombudsman who conducts an independent review of the customers’ complaint. At branches of the IndusInd Bank or at their official site, there are displayed Banking Ombudsman contact details of the area together with the code of the bank’s commitment to customers and fair practices code. Customers can refer to the IndusInd Bank Grievance Redressal page for more information or to address a complaint.