Federal Bank Credit Card Customer Care Number


In order to resolve any concern pertaining to your Federal Bank Credit Card, a dedicated helpline is assigned to you through 1800-420-1199 number. Under 24*7 assistance, you can now report instances of stolen credit cards or any unauthorized transactions to block card services and prevent further fraudulent activities.

With Federal Bank's customer service channels, you can re-apply for a new card, request a replacement, increase your credit limit, or temporarily block your card. Federal Bank offers quick customer care services and grievance redressal for your credit card-related issues.

Federal Bank’s 24*7 Toll Free Number

1800-425-1199

NOTE: Calling from your mobile number that is registered with the bank will get you faster service as customer identification is easier.

Federal Bank Credit Card Customer Care International Helpline Number

For further assistance, you can visit the Federal Bank website or even reach to your nearest branch to amass more specific information. You can get any assistance you need for your credit card even when you are abroad.

Federal Bank credit card customer care international helpline numbers
+91-484-2630995
+91-484-2630994
080-61991199

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Federal Bank Credit Card Customer Care Email

Customers seeking assistance or support regarding their Federal Bank credit card can conveniently reach out to the dedicated customer care team via email. The email support service provides a formal and documented means of communication, ensuring that inquiries and concerns are addressed promptly and efficiently.

You can also send an email outlining your complaints or asking any questions regarding your credit card to the bank using this address:

Credit Card Queries & Complaints creditcards@federalbank.co.in

Also, check other Federal Bank Customer Care Email IDs from below:

For Complaints on Mis-selling of credit cards ccsalessupport@federalbank.co.in
For General Queries contact@federalbank.co.in

Federal Bank Customer Care Email for India & Abroad

If none of the steps listed above have worked and you want to submit a form detailing your grievances, complete the form at the address provided below.

For customers in India support@federalbank.co.in
For customers Abroad nrisupport@federalbank.co.in

Block Federal Bank Credit Card

If your Federal Bank credit card has been misplaced, or stolen, or you suspect fraudulent activity, you should immediately take action. By blocking the card, you can mitigate the risk of unauthorized usage and safeguard your financial interests.

Here is the step-by-step procedure for blocking your lost or stolen Federal Bank credit card.

Federal Bank Credit Card Block Number

1800-420-1199 (Toll Free)
1800-425-1199 (Toll Free)

Block Federal Credit Card With FedNet Internet Banking

  • Step 1: Log in to your FedNet account.
  • Step 2: Select the "Credit Card" module on the home screen.
  • Step 3: Choose the "Manage Credit Card" option.
  • Step 4: Under the "Manage Card" section, click on "Report Missing Card".
  • Step 5: Follow the on-screen instructions to complete the blocking process.

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Federal Bank SMS Services

Check the SMS Formats for Transferring Money and Recharging with Federal Bank SMS services as shown below:

PAY Transfer funds using the nicknames of beneficiaries.
IMPS Immediate Payment System for fund transfers.
MTOPUP Recharge mobile phones quickly.
DTH Recharge Direct-to-Home services.
BMRCL Recharge Bangalore Metro Transit Card.
FEDBOOK Register for FedBook, the electronic passbook.

Federal Bank Credit Card Grievance Redressal

Federal Bank has a dedicated grievance redressal mechanism for addressing credit card customer complaints and grievances. Federal Bank offers a few ways to file a grievance about your credit card.

Here are the steps that you can follow for the redressal of your credit card-related grievances:

  • Step 1: Call the toll-free customer care number given above.
  • Step 2: Contact your nearest branch directly.
  • Step 3: Send an email to the mail IDs given above.
  • Step 4: If the steps above have not yielded results, submit a form detailing your grievances to the address given below.
  • The form can be downloaded from the bank's website and can be found here -
  • The Deputy Vice President,
    Service Quality Department,
    Federal Towers, Head Office,
    Aluva, Ernakulam, Kerala - 683 101.

  • Step 5: The bank has designated a principal nodal officer to handle credit card grievances. If you are unhappy with the initial response, you can escalate the complaint to the Zonal Nodal Officer or the Principal Nodal Officer. Their contact details are available on the Federal Bank website.
  • Ms. Shalini Warrier, Chief Operating Officer, CEO's Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala - 683 101.


If you have taken all the steps above and still not received a satisfactory redressal of your grievance, you may write to: The Managing Director & CEO, The Federal Bank Ltd., Corporate Office, Federal Towers, Aluva, Kerala - 683 101

Zonal Office Details For Federal Bank Credit Card

The table below presents the contact details of the Federal Bank's zonal offices across India. This information will enable you to directly reach out to the zonal office responsible for your area, ensuring that your concerns are addressed promptly and effectively.

Zone Email Address Telephone Address
Bangalore bgrr@federalbank.co.in 080-22110054 The Federal Bank Ltd., Zonal Office, 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore-560 001
Chennai mdsr@federalbank.co.in 044-28588816 The Federal Bank Ltd., Zonal Office, Bhattad Tower, 1st Floor, 30 West Cott Road, Royapettah, Chennai - 600 014
Kolkata calg@federalbank.co.in 033-22830842 The Federal Bank Ltd., Zonal Office, 2B, "Regency" 6, Hungerford Street, Kolkata - 700 017
Mumbai bbyg@federalbank.co.in 022-26506922 The Federal Bank Ltd., Zonal Office, Laxmi Towers, A1, 4th Floor, Bandra Kurla Complex, Bandra East, Mumbai - 400 051
New Delhi ndlr@federalbank.co.in 011-25881075 The Federal Bank Ltd., Zonal Office, 1/7 Patel Road, East Patel Nagar, New Delhi - 110 008

Reserve Bank Ombudsman (RBO)

As the next level of grievance redressal, unresolved complaints can be taken up with the bank's internal ombudsman. You can file a complaint with the Reserve Bank of India's Ombudsman Scheme. This is a government agency that helps resolve disputes between banks and their customers. You can find more information about the RBO scheme on the Federal Bank website or the RBI website.

You Can Also Check Other Bank's Credit Card Customer Care Numbers

SBI Credit Card Customer Care Number ICICI Bank Credit Card Customer Care Number
Indian Overseas Bank Credit Card Customer Care Number Canara Bank Credit Card Customer Care Number
Kotak Mahindra Bank Credit Card Customer Care Number Indian Bank Credit Card Customer Care Number
Induslnd Bank Credit Card Customer Care Number HDFC Bank Credit Card Customer Care Number
Axis Bank Credit Card Customer Care Number PNB Credit Card Customer Care Number
Bank of Baroda Credit Card Customer Care Number IDFC Bank Credit Card Customer Care Number
IDBI Bank Credit Card Customer Care Number RBL Bank Credit Card Customer Care Number
Central Bank of India Credit Card Customer Care Number Union Bank Credit Card Customer Care Number
Yes Bank Credit Card Customer Care Number Karnataka Bank Credit Card Customer Care Number
Bank of India Credit Card Customer Care Number Bandhan Bank Credit Card Customer Care Number
Standard Chartered Credit Card Customer Care Number UCO Bank Credit Card Customer Care Number

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Frequently Asked Questions

If you exceed the credit limit on your Federal Bank card, the bank may either approve or reject the transaction. Once the transaction is approved, you will be charged an over-limit fee.

You can apply for a Federal Bank credit card online through the bank's website. You can also visit a Federal Bank branch.

You can update your mobile number and email address by visiting the nearest Federal Bank branch. You can also use net banking and update the details.

You can write to nrisupport@federalbank.co.in to get in touch with Federal Bank customer care.

Ms. Shalini Warrier, Chief Operating Officer, CEO's Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala - 683 101

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