Bharat Sanchar Nigam Limited (BSNL) is one of India’s oldest and largest telecom service providers. It offers a range of telecommunication services including landline, broadband, and mobile services. To assist its users, BSNL offers a comprehensive customer care service that can be accessed through various channels.
BSNL offers affordable services to people in rural, urban, and metro areas. If you have a complaint, you can call their customer care at 1800-180-1503.
Want to clear all your queries related to BSNL? This blog will help you know more about customer service and helpline numbers. You can continue to read below for more information.
| For any issues regarding payments at BSNL, you can send the details of the problem to the BSNL portal helpdesk at portalhelpdesk@bsnl.co.in. Once the mail is received by BSNL executives, an executive will contact you within 24 hours. |
Resolving Your Issues with BSNL Customer Care
When you contact BSNL customer care, you can expect assistance with a variety of issues, including:
- New connections: Landline, broadband, or mobile services.
- Bill payments: Inquiries, disputes, and payment options.
- Service disruptions: Troubleshooting and restoration of services.
- Complaints: Registering complaints about service quality, billing errors, or other issues.
- Technical support: Assistance with network problems, equipment malfunctions, and configuration issues.
- Tariff plans: Information and changes to your plan.
BSNL Customer Care Number
If you have an issue with your BSNL postpaid or prepaid plan, you can get help by calling their toll-free helpline at 1800-180-1503. The customer care assistance will help you resolve any complaints, service activation and deactivation, tariff changes, and issues with your mobile, broadband, and landline services. Providing you with smooth network services.
Listed below are the BSNL customer service mobile numbers available around the clock to assist with any queries, requests, or concerns.
| BSNL Customer Care Service | BSNL Contact Number |
| Landline complaint number | 1500/1800-345-1500 |
| SSA Wise inquiry number of complaints booked on 1500 (above) | Shimla 0177-2623554 Solan 01792-226060 Mandi 01905-224432 Dharamshala 01892-226515 Hamirpur 01972-221856 Kullu 01902-222011 |
| BSNL Helpline (Toll-free) number for mobile | 1800-180-1503 |
| BSNL complaint number for mobile | 1503 |
| BSNL Broadband and Internet Service Helpline (BSNL Fiber Complaint) | 1800-4444 |
| BSNL GSM Postpaid/Prepaid | 1503 (from BSNL number) |
| BSNL GSM Postpaid/Prepaid | 1800-180-1503 (from non-BSNL number) |
| BSNL MPLS-VPN | 1800-425-1957 |
| BSNL WLL/CDMA | 1502 (from BSNL number) |
| BSNL WLL/CDMA | 1800-180-1502 (from non-BSNL number) |
| BSNL Wings customer care number | 1800-345-1500 |
| BSNL international roaming complaint number | +919434024365 |
| BSNL MPLS-VPN/ILL/MNS/Bulk SMS/Dark Fibre, etc (Enterprise) | 1800-425-7007 SMS BSNL – 57007 SMS other operators – 9482157007 Email ID -ebenquiry@bsnl.co.in |
| BSNL head office | Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi-110 001 |
State-Wise BSNL Customer Care Number
You can file your complaint with BSNL at a nearby customer care center in your state. Check the table for state-specific contact numbers for complaints.
| State | BSNL Customer Care Number |
| Andaman & Nicobar | 94340-24365 |
| Andhra Pradesh | 94400-24365 |
| Assam | 94350-24365 |
| Bihar | 94310-24365 |
| Chhattisgarh | 94252-01234 |
| Chennai Telecom District | 94440-24365 |
| Gujarat | 94260-24365 |
| Haryana | 94160-24365 |
| Himachal Pradesh | 94180-24365 |
| Jammu | 94190-24365 |
| Jharkhand | 94311-24365 |
| Karnataka | 94480-24365 |
| Tamil Nadu | 94370-24365 |
| Kerala | 94470-24365 |
| Kolkata Telecom District | 94330-24365 |
| Madhya Pradesh | 94250-24365 / 94251-24365 |
| Maharashtra | 94220-24365 |
| North East | 0364-2504181 / 03862-235888 |
| Odisha | 94370-24365 |
| UP East | 94150-24365 |
| UP West | 94120-24365 |
Steps To Register a BSNL Complaint
Before you can file a complaint with BSNL, you need to register. Here are the easy steps to do that:
1. Go to BSNL’s website to file complaints.
2. Click on the “Register a Complaint” option.
3. Choose the type of service you need assistance with.
4. Fill in the required details in the provided form.
5. Click on “Submit Request” to submit your complaint.
Steps To Track Your BSNL Complaint
After submitting your BSNL complaint, you can track its progress to stay informed about the status of your query. Here’s how you can keep track of BSNL complaints:
1. Visit the BSNL website to register complaints.
2. Select “Track Complaints” from the menu.
3. Enter the Service ID and Captcha.
4. Click on “Submit”.
Common Issues and Solutions
While BSNL strives for seamless service, customers often encounter challenges. Here are some common issues and how to address them:
- Network issues: Slow internet speeds, frequent disconnections, or poor call quality can be frustrating. Contact immediately to report the problem.
- Billing errors: Incorrect bill amounts or late payment charges can lead to unnecessary stress. Reach out to customer care to rectify the issue and avoid further complications.
- New connection requests: Getting a new BSNL connection can be time-consuming. Gather the necessary documents and contact customer care for guidance.
BSNL Customer Care Redressal
If you’ve complained to BSNL about any issues, you can easily track them as explained above. Furthermore, BSNL assures to resolve all complaints within a set timeframe for uninterrupted services. The table below shows the timeline for query resolution.
Wireline
| Type of Service | Time Limit for Redressal |
| Provision of telephone connection | 7 days (unless technical infeasibility) |
| Fault repair | 5 days – urban areas 7 days – rural/hilly areas |
| Shift of telephone | 3 days |
| Closure | 100% within 7 days |
| Billing complaints | 98% are solved within 4 weeks and 100% within 6 weeks |
| Refund of deposit | 100% within 60 days after closure |
| Accessibility of BSNL customer care | >95% |
| Access to human representatives on call | >95% |
Broadband
| Type of Service | Time Limit for Redressal |
| Service provisioning/Activation | 15 days (unless technical infeasibility) |
| Fault repair | 3 days |
| BSNL fiber complaint for Billing | 4 weeks |
| Refund of deposits | 60 days after closure |
| Access to a human representative on call | >60% within 60 seconds >80% within 90 seconds |
Mobile Services
| Type of Service | Time Limit for Redressal |
| Resolution of billing/charging complaints | 98% within 4 weeks and 100% within 6 weeks |
| Applying credit/waiver to customers | 100% within 1 week |
| Accessibility of BSNL customer care | >95% |
| Access to human representatives on call within 90 seconds | >95% |
| Termination requests | 100% within 7 days |
| Refund after closure | 100% within 60 days |
BSNL Selfcare App
BSNL Selfcare is the online self-service portal by Bharat Sanchar Nigam Limited (BSNL). Customers can manage their telecom services online without visiting a BSNL office. It lets them access and handle accounts, services, and bills conveniently via the Internet, improving customer service and experience.
The BSNL Selfcare app services are categorized into the following major sections:
- Bill Pay
- Recharge
- Manage Account
- Transaction History
- Special Offers
- Help & Support
- BSNL Rewards
- Language
- Settings
- Logout
Also Read: BSNL Bill Payment
Tips for Effective Communication with BSNL Support
To ensure a smooth interaction with BSNL customer care, follow these tips:
- Be clear and concise: Clearly explain your issue to the customer care representative.
- Gather necessary information: Have your account details, connection number, and other relevant information ready.
- Be patient: Customer care agents deal with a high volume of calls, so be patient and polite.
- Follow up: If your issue is not resolved immediately, follow up with customer care to track its progress.
Wrapping Up!
Dealing with telecom issues can be frustrating, but BSNL is working to make things better. By using their helpline numbers, online platforms, or visiting their offices, you can get help with problems like slow internet, incorrect bills, or setting up new services. Remember to be clear and patient when contacting customer care. In addition to BSNL customer care, you can find the latest detailed guide on BSNL recharge plans and a comprehensive guide on how to check your BSNL balance.
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Frequently Asked Questions
Q. What is the BSNL customer care toll-free number?
A. The toll-free number for BSNL landline and broadband is 1800-345-1500.
Q. How can I contact BSNL customer care for broadband issues?
A. You can contact BSNL customer care for broadband issues by calling 1800-4444.
Q. How do I check my BSNL account balance through customer care?
A. To check your BSNL account balance, call the customer care number 1503 for mobile or 1500 for landline/broadband.
Q. Can BSNL customer care help with bill payment issues?
A. Yes, BSNL customer care can assist with bill payment issues. You can contact them at 1500 or 1800-345-1500.
Q. How do I register a complaint with BSNL customer care?
A. You can register a complaint with BSNL customer care by calling 1500 or visiting your nearest BSNL customer service center.
Q. What are the working hours of BSNL customer care?
A. BSNL customer care typically operates 24/7 for customer convenience.
Q. How can I get BSNL customer care support for mobile services?
A. For BSNL mobile services, you can contact customer care at 1503.
Q. How can I send an SMS to BSNL customer care?
A. You can send an SMS to BSNL customer care for specific services. The exact number and format vary based on the service. Check the BSNL website for details.
