Bank of India Credit Card Customer Care Number


The Bank of India is well-known for the advanced banking services that it offers to its customers. In addition to providing some of the top banking products, it offers its customers Bank of India credit cards.

It has a dedicated customer care unit for its credit card customers, aimed at addressing all inquiries and issues to benefit its clientele. The customer service representatives at BOI ensure clients receive the best help as quickly as possible.

Bank of India provides toll-free phone lines, an online complaint form, and email assistance to assist its customers. The Bank of India credit card customer care number also has a service line open to address its creative solutions.

Bank of India Customer Care Numbers

1800 103 1906 (Toll-Free)
1800 220 229 (Toll-Free)
022-4091 9191 (Charges Apply)

NOTE: Bank of India is available 24 hours & 7 days across India.

Bank of India Credit Card Customer Care Number

For queries related to BOI credit cards, check the contact numbers below:

For General Inquiries on BOI Credit Card Customer Care Number
1800 220 229 (TollFree)
91-22-40919191 (TollFree)
1800 220 088 (TollFree)
(022) 40426005 (Landline)
(022) 40426006 (Landline)

BOI Credit Card Enquiry Numbers For Merchant Enrollment
(022) 61312937 (Landline)

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Bank of India Customer Care Email

If a client prefers to utilize a different form of communication with the bank, they can also send inquiries, issues, or complaints via email to the designated email addresses:

For general inquiries or doubts, customers can get e-mail addresses by sending email to the following email address

BOI.CallCentre@bankofindia.co.in

You can send any questions or concerns about credit or debit cards to the email address below

boi.customerservices@oberthur.com

Clients have the option to email the specified email address to block or deactivate their cards.

PSS.Hotcard@fisglobal.com

Bank of India Credit Card Customer Care Via SMS

The BOI SMS banking number is designed to help clients who wish to send text messages using their mobile device to receive various services available at the Bank of India via SMS:

Please type 'STROTP' and send it to 9810558585

BOI Credit Card Customer Care WhatsApp Number

Here are the key details about WhatsApp Banking services offered by Bank of India:

  • The WhatsApp banking services are available 24/7.
  • They can be accessed through the official WhatsApp business account of the Bank of India.
  • Customers need to register for WhatsApp banking by sending "Hi" to the Bank of India WhatsApp number 9223011111.
  • They will receive a registration link to complete the sign-up process.
  • Customers need to provide their mobile number linked to their Bank of India account.
  • WhatsApp banking is secured with end-to-end encryption.
  • Transactions are authenticated using the customer's registered mobile number and an MPIN.

Bank of India Credit Card Blocking / Hot Listing

You can report a lost or stolen credit card to the Bank of India through the following channels:

Blocking of BOI Credit Card Number
1800 220 088
(022) - 40426005
(022) - 40426006
(022) - 40429127
(022) - 40919191

Blocking of BOI Credit Card via Email
Send an email to: customercare@bankofindia.co.in

Additionally, 1800 2200 88 is the toll-free number for credit card hot listings for MTNL and BSNL lines.

One can also block BOI credit card via the web portal: https://cclogin.bankofindia.co.in/ or by downloading the BOI Mobile Banking App.

Steps to Block BOI Credit Card

Here are the steps to block a credit card with the Bank of India (BOI):

  • Initiating the blocking process: When reporting the loss/theft, provide your credit card number and other details like your name, registered mobile number, etc. The customer care executive will initiate the process to block your credit card immediately.
  • Confirming the blocking: You will receive a confirmation message/email from the bank once the credit card has been successfully blocked. The bank will also send you a written acknowledgment of the card blocking request.
  • Issuance of a new card: After blocking the lost/stolen card, you can request the bank to issue a new credit card. You can submit the request at the nearest BOI branch or through the customer care helpline. The bank may charge a card replacement fee.
  • Activating the new card: Once you receive the new credit card, you need to activate it before using it. You can activate the card through the customer care helpline or by visiting the nearest branch. It's important to report the loss/theft of the card promptly to avoid any unauthorized usage.

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Bank of India Customer Care for NEFT, RTGS & IMPS

If you are an existing customer of Bank of India, you can contact customer service at 1800 220 088 for assistance with any issues or complaints. Non-customers can also call the toll-free number for information about credit cards.

For Questions Regarding RTGS
Call: (022) 67447092 or (022) 67447093
Email: rtgs.boi@bankofindia.co.in

For Questions Regarding NEFT
Call: (022) 61312984 or (022) 61312992 or (022) 61312997
Email: boi.neft@bankofindia.co.in

For Questions Regarding IMPS
Call: (022) 61312994
Email: boi.imps@bankofindia.co.in

For Questions Regarding UPI
(022) 67447025

Bank of India Credit Card Customer Support Postal Address

You may also write a letter to the Bank of India and detail your concerns or complaints. Please ensure that your letter includes details of the issue you are experiencing, as well as identification information such as a customer ID or payment card number. The message, however, should not contain any details about your PIN or CVV.

Please send letters to the address below:

BANK OF INDIA STAR HOUSE
C - 5, “G” Block,
Bandra Kurla Complex, Bandra (East),
Mumbai - 400 051

Ph: 022-66684444

Email: cgro.boi@bankofindia.co.in

Bank of India Credit Card Grievance Redressal

Every company is dependent on customer complaints, especially those that provide services, as is the case with the Bank of India. Ensuring outstanding customer service and customer satisfaction is a top priority for every bank. These are the main guidelines that the Bank of India adheres to by BOI's grievance redressal policy:

  • Customers are always handled decently.
  • Customer complaints will be handled politely and promptly.
  • All of these complaints come with an associated reputational risk, and they may result in a loss of earnings.
  • The employees of the bank will perform their duties with honesty and fairness, prioritizing the interests of the customers.
  • Customers shall be thoroughly aware of their rights to alternative remedies if they are not completely satisfied with the bank's response to their concerns, as well as ways to escalate their complaints or grievances throughout the organization.

Track BOI of Grievances Status

To track the development of your complaint, visit this bank’s website.

  • The Grievance Reference Number should be entered.
  • Type in the code shown below.
  • You may select “Check Now” or “Grievance Status” from the drop-down box to see if your complaint is registered by entering your bank’s internet banking once you have got Bank of India into your bank account.

Customers of the Bank of India have the option to send their suggestions, complaints, or inquiries to the bank's email address. You can also fill out the online feedback form available on their website and deliver it to the relevant branch manager.

For any future inquiries about your BOI credit card, you can consult the BOI customer service information provided on this page.

Bank of India Nodal Office Contact Details

The Nodal Office of the Bank of India is responsible for handling various customer inquiries, complaints, and other matters related to the bank's operations. Here are the contact details for the Bank of India Nodal Office:

Bank of India Nodal Office
Address: Star House, C-5, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051, Maharashtra, India
Phone: +91-22-6668 4444
Email: headoffice.share@bankofindia.co.in

You can contact the Bank of India Nodal Office for assistance with issues such as:

  • Account-related queries
  • Loan-related issues
  • Debit/credit card matters
  • Grievance Redressal
  • General banking services

Use the provided phone number or email address for any inquiries or assistance you may require.

Bank of India Banking Ombudsman

The Banking Ombudsman is a statutory authority appointed by the Reserve Bank of India (RBI) to address customer complaints against banks.
Here are the details for the Bank of India's Banking Ombudsman:

Name: Shri Pankaj Kumar
Office Address: Bank of India Building, 3rd Floor, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400 021, Maharashtra, India

Contact Details:
Phone: +91-22-2202 6933, +91-22-2202 6934
Fax: +91-22-2202 6941
Email: bankofindiaombudsman@rbi.org.in

Customers of Bank of India can approach the Ombudsman for resolution of any banking-related grievances they may have, such as:

  • Deficiency in service
  • Improper refusal of loans or services
  • Non-adherence to the bank's fair practices code
  • Failure to address customer complaints

Customers can file their complaints with the Ombudsman either online through the RBI's website or by submitting a written complaint to the Ombudsman's office.

Resolving Credit Card Disputes

You can raise your grievance on the Digital Complaint Management System CMS Portal: https://cms.rbi.org.in/cms/IndexPage.aspx, this is a unified portal for Banking, NBFC as well and Digital Transactions related grievances.

Following is the link: https://cms.rbi.org.in/cms/IndexPage.aspx. for resolvents and disputes either from the bank or nodal officer.

You Can Also Check Other Bank's Credit Card Customer Care Numbers

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Frequently Asked Questions

The ATM allows daily withdrawals of up to Rs. 50,000.

Yes. You will be able to use NEFT to pay your dues. You must add Bank of India to your bank's Internet banking to accomplish this.

To use the Bank of India credit card, you must earn a minimum of Rs. 0.75 lakh annually.

The Bank of India offers two different Mastercard models-

  • For domestic usage, get an India card
  • For users abroad, MasterCard Platinum International

A fraudulent transaction is one that was made to the account without the cardholder's express authorization. A transaction in the account that is generally not done by you or without your knowledge is referred to as an unauthorized or fraudulent transaction.
If a fraudulent transaction happens on your account, you can take immediate action or report it using one of the channels listed below-

  • Hotlist with the Bank of India Credit Control iOS/Android App.
  • Contact our customer service department at (800) 103-1906, (800) 220-229, or (022) 40919191.
  • Contact headoffice.cpdcreditcard@bankofindia.co.in by email.

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