Bank of India Credit Card Customer Care Number

Bank of India Credit Card Customer Support Postal Address

You may also write a letter to the Bank of India and detail your concerns or complaints. Please ensure that your letter includes details of the issue you are experiencing, as well as identification information such as a customer ID or payment card number. The message, however, should not contain any details about your PIN or CVV.

Please send letters to the address below:

Bank of India Credit Card Grievance Redressal

Every company is dependent on customer complaints, especially those that provide services, as is the case with the Bank of India. Ensuring outstanding customer service and customer satisfaction is a top priority for every bank. These are the main guidelines that the Bank of India adheres to by BOI's grievance redressal policy:

• Customers are always handled decently.
• Customer complaints will be handled politely and promptly.
• All of these complaints come with an associated reputational risk, and they may result in a loss of earnings.
• The employees of the bank will perform their duties with honesty and fairness, prioritizing the interests of the customers.
• Customers shall be thoroughly aware of their rights to alternative remedies if they are not completely satisfied with the bank's response to their concerns, as well as ways to escalate their complaints or grievances throughout the organization.

Track BOI of Grievances Status

To track the development of your complaint, visit this bank’s website.

• The Grievance Reference Number should be entered.
• Type in the code shown below.
• You may select “Check Now” or “Grievance Status” from the drop-down box to see if your complaint is registered by entering your bank’s internet banking once you have got Bank of India into your bank account.

Customers of the Bank of India have the option to send their suggestions, complaints, or inquiries to the bank's email address. You can also fill out the online feedback form available on their website and deliver it to the relevant branch manager.

For any future inquiries about your BOI credit card, you can consult the BOI customer service information provided on this page.

Bank of India Nodal Office Contact Details

The Nodal Office of the Bank of India is responsible for handling various customer inquiries, complaints, and other matters related to the bank's operations. Here are the contact details for the Bank of India Nodal Office:

Bank of India Nodal Office
Address: Star House, C-5, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051, Maharashtra, India
Phone: +91-22-6668 4444
Email: headoffice.share@bankofindia.co.in

You can contact the Bank of India Nodal Office for assistance with issues such as:

• Account-related queries
• Loan-related issues
• Debit/credit card matters
• Grievance Redressal
• General banking services

Use the provided phone number or email address for any inquiries or assistance you may require.

Bank of India Banking Ombudsman

The Banking Ombudsman is a statutory authority appointed by the Reserve Bank of India (RBI) to address customer complaints against banks.
Here are the details for the Bank of India's Banking Ombudsman:

Name: Shri Pankaj Kumar
Office Address: Bank of India Building, 3rd Floor, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400 021, Maharashtra, India

Contact Details:
Phone: +91-22-2202 6933, +91-22-2202 6934
Fax: +91-22-2202 6941
Email: bankofindiaombudsman@rbi.org.in

Customers of Bank of India can approach the Ombudsman for resolution of any banking-related grievances they may have, such as:

• Deficiency in service
• Improper refusal of loans or services
• Non-adherence to the bank's fair practices code
• Failure to address customer complaints

Customers can file their complaints with the Ombudsman either online through the RBI's website or by submitting a written complaint to the Ombudsman's office.

Resolving Credit Card Disputes

You can raise your grievance on the Digital Complaint Management System CMS Portal: https://cms.rbi.org.in/cms/IndexPage.aspx, this is a unified portal for Banking, NBFC as well and Digital Transactions related grievances.

Following is the link: https://cms.rbi.org.in/cms/IndexPage.aspx. for resolvents and disputes either from the bank or nodal officer.

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