Airtel Customer Care Number

A dedicated helpline provided by Airtel Services to help their customers receive and resolve any issue on their Airtel subscription services is known as Airtel Customer Care Number.

Airtel is Asia and Africa's one of the leading telecommunication companies with its headquarters in New Delhi, India, and works in nineteen countries. Airtel services include mobile services, landline services line, turnkey telecom services for enterprises and domestic & international long-distance broadcasting services, IPTV, and internet using the latter relaying 200 million customers through its activities.

Table of Content

• ⇾ Airtel Customer Care Toll Free Numbers
• ⇾ Airtel Customer Care Number IVRS Menu
• ⇾ Airtel Customer Care Number SMS
• ⇾ Grievance Reddressel for Airtel Customer Care Number
• ⇾ Airtel Thanks App
• ⇾ Airtel Email Services
• ⇾ Airtel Customer Care Number Appellate Authority
• ⇾ Frequently Asked Questions

Airtel Customer Care Toll-Free Numbers

Airtel Customer Care Toll Free Numbers:

• 121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)
• 198 (Prepaid & Postpaid - Complaint Helpline No.)

Airtel All India Toll-Free Numbers:

• 99330-12345 (For Postpaid In case calling from any other number)
• 99330-99330 (For Prepaid In case you calling from any other number)
• 98101-98101 (For Prepaid in case calling from any other number)
• 98100-12345 (Airtel Postpaid)

Airtel Customer Care Number IVRS Menu

For interactive Voice Response Dial 121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)

121 (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)

Press 1- For postpaid services.

• Press 1- To know outstanding data balance, bill status, and Airtel thanks rewards.
• Press 9- To talk to a customer care executive
• Press 2- To report an issue related to the internet, sim loss, billing, and payments.
• Press 3- To know data packs, international roaming packs, hello tunes, and do not disturb services.
• Press 4- To change IVR language or convert the number to prepaid.

Press 2- For prepaid services.

• Know your account balance & validity/ Data pack.

Press 3- For extreme fiber and fixed-line.

• Press 1- Enter Airtel extreme fiber landline number.
• Press 2- Enter the fiber account number.

Press 4- For Airtel digital TV services.

• Press 1- For an existing Airtel TV customer.
• Press 2- For new connection/ To know the status of the customer.

Airtel Customer Care Number SMS

To raise your further concerns via SMS you can contact below (Prepaid & Postpaid, Broadband - Query/Request Helpline No.)

Grievance Reddressel for Airtel Customer Care Number

If you have any grievances or concerns concerning any content available on Airtel Thanks, please write to our Grievance Officer at the below-mentioned email ID.

Airtel Thanks App

Airtel’s initiative to launch a loyalty program app was successful because of the benefits, rewards, and exclusive offers the Airtel Network got us. Further, users can track their data usage and recharge on the options available over talk time, post paid, pre-paid, bills, data recharge, international roaming, and roaming.

Mainly access to customer care through the app. Overall, “Airtel Thanks” aims to enhance the overall customer experience and provide added value to Airtel subscribers.

Airtel Email Services

To enable us to efficiently address your grievance/complaint, please include the below information while writing to us:

Step 1. Title of the Content and Episode number (if any);

Step 2. Description and nature of complaint.

Step 3. Date and Time (if any)

Step 4. Your name and contact details.

Please note that in the absence of any of the above details, ADL shall not be able to take cognizance of the complaint/grievance. Airtel Digital Limited (ADL) does not warrant or make any representation, that any content you find objectionable will be taken down or remedied to your satisfaction.

Steps to Log a Grievance

Step 1. Go to the Grievances tab and from there Create a New Grievance.
Step 2. Fill in the supplier site name (this information is important), nature of grievance, title, and details with expected resolution details.
Step 3. Now select the Bharti SCM employee to whom you would like to address the grievance. This would typically be the buyer with whom business is conducted.
Step 4. If the type of the grievance is 'Business Code of Conduct', then the grievance will be assigned by default to the Bharti Ombudsman Team contact, who will act on the grievance.
Step 5. After filling in the details click submit. The system will now generate the grievance number for your reference.
Step 6. After submitting no changes can be made in the original definition of the issue. However, you may post online messages to the buyer contact.
Step 7. These messages will be maintained in the history of the grievance request.

Steps to Review a Grievance

Step 1. Go to the Grievances tab
Step 2. From there you can review your grievance
Step 3. You can not make any changes to the grievance once it is submitted

Steps to Close a Grievance

Step 1. Go to the Grievances tab
Step 2. Go to Grievance status and you can close it from there.
Step 3. You will be asked for your feedback and satisfaction rating. Grievance once closed cannot be reopened or updated further.

Searching for Submitted Grievance

Step 1.Go to the Grievances tab.
Step 2. Enter the search criteria for your grievance and
Step 3. Then Click submit.

Airtel Customer Care Number Nodal Team

Your complaint should be resolved at the first point of contact. However, if you are still waiting to receive satisfactory redressal of your query/complaint at the customer service center, please contact our Nodal Team along with the complaint reference number and grievance details.
Working hours: Monday to Friday: 9:30 am to 6:30 pm

Airtel Customer Care Number Appellate Authority

If the resolution provided to the complaint is not satisfactory, you have the option to file an appeal with the Appellate Authority. You can approach the Appellate Authority directly through email/ fax/ post in person or the Consumer Care Number of the complaint center. Further, note the following points while contacting the customer care service:

The complainant must have the daily number (Service Request No) shared by the complaint center.

• The appeal should be made within 90 Days from the end of the complaint or request reporting time given by the complaint center.
• The Appellate Authority will issue a Unique Reference number within 3 Days after the incident is reported.
• Tree Appellate Authority to provide a resolution within 39 Days from the reporting date.